Price: $114.93 (as of 2013-11-08 - Details)
Carol Marshall, MA, is a risk management specialist based in Fort Worth, TX. For the past 18 years, she has trained managers and staff members in long-term care facilities across the country about the benefits of exceptional customer service and risk management. She has offered training programs at numerous state conferences, professional groups, and in individual facilities.
Satisfied Customers Seldom Sue: A Guide to Exceptional Customer Service in Long-Term Care Feature
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